WHEN WILL MY ORDER SHIP? After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 7 – 10 business days.
Below are the expected delivery times based on your location. Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.
When your order ships you can request your tracking number via our support desk. You can also try +44(0) 23 9226 2758 which we only answer a few hours a day, so be prepared to leave a voice mail OR email us …. firstname.lastname@example.org
US Shipping Time Estimates
Shoes: 2-3 weeks
Other Products: 2-3 weeks
International Shipping Time Estimates
Shoes 2-4 weeks
Other Products 2-4 weeks
If your items have not arrived within 60 days of the original purchase, contact Customer Service for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries)
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our order lookup page to track the status and location of your order.
WHAT IS YOUR RETURN POLICY?
You may cancel of amend of order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes.
You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense.
WHAT CARRIER DO YOUR ORDERS SHIP? All U.S. Orders are shipped via USP/USPS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No additional duties for American orders.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, American Express and Discover.
CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY.
All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy and free foreign exchange rate calculation using up-to-the-minute exchange rates:
xe.com – Foreign Exchange Rate Calculator.
Search all products: Link to Search for Products On Our Site.
GET IN TOUCH You can call us at +44(0) 23 9226 2758 OR better still email email@example.com
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